Return and Refund Policy
Effective Date: 05 May 2025
Thank you for shopping at Zaqira.in. We strive to ensure customer satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations.
Returns
- We accept returns within 7 days of delivery.
- To be eligible for a return, the item must be: Unused and in its original condition. In the original packaging
- Accompanied by the original receipt or proof of purchase
- Certain items are non-returnable:
- Perishable goods (e.g., food, flowers)
- Personalized/customized items
- Intimate or sanitary goods
- Sale or clearance items
Return Process
- To initiate a return, please contact us at support@zaqira.in or call us at +91 8860063623 with your order number.
- We will guide you through the return process and provide the return address.
- You are responsible for the return shipping costs unless the product was defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you via email.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [support@zaqira.in] within 7 days of receiving your order.
Cancellations
Orders can be canceled within 12 hours of placing them. Please email or call us immediately with your order number.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: support@zaqira.in
Phone: +91 8860063623
Address: 102, Mayur Vihar Extension, East Delhi, India – 110091